Let's work it out

Get help with your KidsPoint account, points, rewards or notifications.

Contact us

Saim Hasanusta
saimhasanusta@hotmail.com

Include your phone model, app version and steps that lead to the issue. Do not send your password or private photos of children.

Missing notifications

Check notification permission for KidsPoint in your device settings. Make sure you are signed into the correct family account.

Forgot your password?

Use “Forgot password” on the sign-in screen and enter the email address for your account.

Delete your account and data

Sign in as a Parent and open Settings → My Profile. Enter your current password and confirm deletion of the family account. All users and data associated with the family are deleted.

If you cannot access the app or are another family member, send a deletion request to our support address from your registered email. We may need to verify account ownership.